{"id":41040,"date":"2026-09-29T15:43:14","date_gmt":"2026-09-29T11:43:14","guid":{"rendered":"https:\/\/etriperfums.com\/?page_id=41040"},"modified":"2026-09-29T16:04:56","modified_gmt":"2026-09-29T12:04:56","slug":"faqs","status":"publish","type":"page","link":"https:\/\/etriperfums.com\/ar\/faqs\/","title":{"rendered":"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u064a\u0639\u0629"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n \t\t\tCan I get a refund or return a product?<\/strong><\/span>\n\t\t\n<\/span>\n
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No. All confirmed orders are strictly non-refundable and non-returnable under any circumstances, especially after the shipment has been dispatched.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tWhat happens if my item arrives damaged or is out of stock after payment?<\/strong><\/span>\n\t\t\n<\/span>\n
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We review these situations on a case-by-case basis for potential compensation. Please reach out directly to our customer service team to resolve the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tWhere do you ship, and what are the rates?<\/strong><\/span>\n\t\t\n<\/span>\n
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We ship worldwide. Shipping is 30 AED within the UAE, 115 AED to GCC countries, and 175 AED for the rest of the world.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tWhat kind of ingredients do you use in your perfumes?<\/strong><\/span>\n\t\t\n<\/span>\n
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We use 100% natural and pure ingredients, providing an organic, sustainable alternative to synthetics that is gentle and safe on the skin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tWhat personal data is collected when I place an order?<\/strong><\/span>\n\t\t\n<\/span>\n
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We collect your name, email address, shipping address, and payment information, along with your IP address and browsing history on our site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tHow do you use my personal information?<\/strong><\/span>\n\t\t\n<\/span>\n
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Strictly to process your orders, provide customer support, improve our website, and send promotional emails (which you can opt out of at any time).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tDo you sell or share my data with third parties?<\/span>\n\t\t\n<\/span>\n
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Absolutely not. Your privacy is fully protected. We never sell or share your data without your consent, except when required by law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tWhat is your cookie policy?<\/strong><\/span>\n\t\t\n<\/span>\n
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We use cookies to enhance your browsing experience. You can disable them in your browser settings, but please note that some website features may not function properly if you do.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tWhat product categories are available in the store?<\/strong><\/span>\n\t\t\n<\/span>\n
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Our collections include personal perfumes, hair and body mists, Oud & Dokhoon, Grandma\u2019s Blends, the London Collection, room sprays, and gift sets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n

\n \n \n \t\t\tHow can I contact customer support?<\/strong><\/span>\n\t\t\n<\/span>\n
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You can reach us via phone or WhatsApp at +971503450001, or email us at etri.perfumes11@gmail.com. We are based in Dubai, UAE.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/details>\n\n<\/div>\n