Frequently Asked Questions

Can I get a refund or return a product?

No. All confirmed orders are strictly non-refundable and non-returnable under any circumstances, especially after the shipment has been dispatched.

What happens if my item arrives damaged or is out of stock after payment?

We review these situations on a case-by-case basis for potential compensation. Please reach out directly to our customer service team to resolve the issue.

Where do you ship, and what are the rates?

We ship worldwide. Shipping is 30 AED within the UAE, 115 AED to GCC countries, and 175 AED for the rest of the world.

What kind of ingredients do you use in your perfumes?

We use 100% natural and pure ingredients, providing an organic, sustainable alternative to synthetics that is gentle and safe on the skin.

What personal data is collected when I place an order?

We collect your name, email address, shipping address, and payment information, along with your IP address and browsing history on our site.

How do you use my personal information?

Strictly to process your orders, provide customer support, improve our website, and send promotional emails (which you can opt out of at any time).

Do you sell or share my data with third parties?

Absolutely not. Your privacy is fully protected. We never sell or share your data without your consent, except when required by law.

What is your cookie policy?

We use cookies to enhance your browsing experience. You can disable them in your browser settings, but please note that some website features may not function properly if you do.

What product categories are available in the store?

Our collections include personal perfumes, hair and body mists, Oud & Dokhoon, Grandma’s Blends, the London Collection, room sprays, and gift sets.

How can I contact customer support?

You can reach us via phone or WhatsApp at +971503450001, or email us at etri.perfumes11@gmail.com. We are based in Dubai, UAE.